Q: I have a subscription with coloring and classics and for some reason I received 2 boxes this month with basically the same content. What do I do?Asked by Tala G., June 2023
Hello,
I apologize, We have moved to another warehouse and your July order was printed along with your June order. This is why You have received two of the same June boxes. You may donate the extra box to your local Charity, Library, or you may give it to a friend or family member.
As soon as your July order ships in the first week of July, we will send you a new tracking number.
Again, we apologize for any inconvenience this may have caused.
Thank you for your business with us. Let us know if you have any other questions, have a great day!
Q: Can the shipping address be changed month to month? Wanting to give as a gift, but the giftee travels south for the winter months.Asked by Mara S., December 2022
Hi Mara, we can absolutely do that. When you need an address change just email our service email address (you can find it on the website or inside Cratejoy), provide the new address and we are happy to update it for you. Have a wonderful day!
Q: Hi. If I order as a holiday gift, can I have the first box delivered in January after Christmas?Asked by Karen F., November 2022
Hello,
That’s a great question, it’s our pleasure to assist you.
Yes, anytime you want to delay an order you may do so. Immediately after ordering please email our customer service and let them know what date you would like the first box shipped. They will then notify our warehouse and we will put your order on hold.
Let us know if you have any other questions, we are always happy to answer.
Have a great day!
Q: I just ordered my first box! If I would like to cancel after this month how do I do that?Asked by Sue P., February 2021
Hi Sue, you can do that one of three ways. One, you can subscribe and turn off the auto renew, two you can email our service address and ask us to cancel or you can just go into your account and cancel it after you subscribe but leave the shipment alone and we will still send it. I hope that helps!
My March box was high quality, including 2 hard cover books. Still working on February's book. Cannot wait to start these. I am so thrilled with my monthly boxes, that I am looking at other genres.
Received a “crate” for my birthday. Took longer than expected to arrive but once here I was very happy. Nice coloring book, great challenging puzzle book, an interesting novel and a big bag of roasted coffee. Very cool gift❤️
I requested to skip the month of April and sent the request in plenty of time. The request was ignored and I was charged. It has been a month since I was charged and still haven't received the box I was charged for. I cancelled my subscription and have messaged the seller to inquire when my last box would arrive, zero response. I escalated the issue to support and they have also accomplished nothing. I was looking for an alternative to BOTM but clearly this isn't it. Even my first box did not ship in the timely manner that is advertised on their page for first time orders. Overall not impressed.
The best subscription at an unbeatable price!!
Loved the book that came with the package. Plenty of challenges with the puzzles and activity books. Very entertaining items in the package.
I am very impressed with my coloring and classics box! The coffee is delicious, I am loving my sci fi fantasy book, and am over the moon with the lunar chronicles coloring book! This box is a great value and the company has excellent customer service!! I am now subscribed to three of their boxes: my coffee and reading club, coloring and classics, and my thrill club! Highly recommend!
Never had issue in the past...but now have not received two boxes...may have to cancel
I subscribed for three months and have only read one of the books so far but it was a pretty good read (though I probably wouldn't have picked it put for myself, which is why mystery book boxes are such a delight for me) and the coloring books are very fun and I've never seen them before. I always love a puzzle book so those were a nice surprise as well.
Also it's a pretty good value for the price since the three books were hardcovers, the coloring books had a lot of pages, and the puzzle books can vary in size.
April 2023
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