Q: Hi there. I placed an order with you Fri Jun 16 for my friend Sue. I know she'll love it . Could you tell me around what date will it be shipped to her ? Thank you .Asked by Shirley D., June 2023
Good Morning Shirley
Thank you for your question and subscribing to the Generations Box family. Our boxes are curated and shipped out the 4th of each month. Shipping can take around 5 to 7 business days pending on the carrier and the destination. Hope this helps.
Q: When is my subscription billed?Asked by Christopher C., September 2020
Hi Christopher,
Your first box will be billed on the day you first order. After that it will renew on the 11th day of the next month.
Regards
Generations Box Team
Q: When is my subscription going to be shipped?Asked by Christopher C., September 2020
Hi Christopher,
If you have already placed an order if you could email us and we can look up your account.
Normally our orders are shipped out the 4th of each month.
Regards
Generations Box Team
Q: What is the last day that I can subscribe to get this month's box?Asked by Christopher C., September 2020
Hi Chris,
Thank you for your question,
We normally take orders until the end of the month and then all of these will receive the following month's box which is sent out around the 4th. So, if you were to order today, it would normally be sent out around October 4th. Having said this, we do make exceptions if you wanted a September box.
Kind Regards
Generations Box Team
Although my mom got a lovely crossword puzzle book, I had indicated that my mom specifically enjoys word find puzzles. Otherwise, I believe she enjoyed the box very much.
Hi Sandra,
We are sorry about the confusion, but your preference was worded as My Mom loves word find puzzles and crossword puzzles. We have made note of your message and we will only send word find from now on. We hope she enjoys the rest of her boxes. Thank you for letting us know as we do want to please.
I loved the concept of this box. It was loving and relaxing. The scarf was beautifully colored soft and warm. The 2 packages of soup and crackers were comforting. And the writing pad which came with a pen were perfect because I needed a writing pad for the scores of my card games. I also received a card game which I will give to my daughter. The chocolates were yummy. This box was perfect everything I received came with a add on which matched what I got.
My mother in law loved it!!!
My grandmother called me yesterday to thank me for the beautiful box she received. She was thrilled to discover everything and loved the pictures. The gardening kit will entertain my grandmother and the sudoku book is perfect for my grandfather. A big thank you for the care you have put in making their box.
they look soo pretty my clients enjoys them well!!! during the covid times
have a great 2021
I received my refund Thank you.
I purchased this package for my 60+ grandmother because she has been really patient staying at home during this pandemic.
I thought she could use a gift that will keep her busy and excited at the same time.
My package was suppose to reach the Northern Mariana Islands SAIPAN
We are a United States Territory.
We have a United States Postal Service.
Which is why I was shocked after discovering that the shipper was not able to send my grandmother her gift. It was very unfortunate.
As a paying customer I wish that our location wouldn’t be a problem.
Hi Joserin,
We are sincerely sorry that we had to cancel your subscription.
Unfortunately, we are a Canadian company, and it was not possible for us to ship to that address. We deeply apologize as we did not know of these locations and that they would be a challenge to ship to. We will be updating our shipping options with Cratejoy, and we have since added information on our shipping terms to delivery only to the Continental United States.
We do understand your frustration and wish we could have sent our box to your Grandmother.
Generations Box Team
We got this box for our mom as a Christmas gift and she loves it. Everything is wonderful. The products cover a large range and I loved the personalization we could add to it. Shipping was also great, it arrived in a timely fashion with no issues.
Loved it but where is my new 📦
Hi Nonni,
We're happy you liked your box!
Since this was a gift, we've emailed you directly to let you know about the next box, and our shipping dates.
After receiving his box, my grandpa called to tell me how much he loved the contents. He was absolutely gushing about how much he appreciated the gift box.
Customer service with the Generations Box is top notch. After placing my order, they contacted me and asked if there were any special snacks that my grandpa might like. I suggested that he might enjoy treats for his beloved dog. They also asked if I had any pictures I wanted to send him.
Grandpa's dog loved the dog treats and Grandpa loved the pictures. I will definitely re-order in the future for holiday & birthday presents. The price is a bit higher than other subscription boxes, but you definitely get what you pay for in this instance. I am very happy with my purchase.
Generations Box is great! The service and communication was outstanding. They personalized the Golden girl box with items that suited my Grandma. The added touch of including a letter along with photos is what made this such a great gift for my 100 year old Grandma. She was so happy when she received it, that it brought a tear to her eye. Since my Grandma is so hard to buy for, as she says she has everything she already needs, this was the perfect gift.
Thank you Generations Box!
Our December box is themed for Christmas. Christmas is about giving, and traditions and so we've included some locally made shortbread cookies and nuts. We've also included an activity book, some Bath and Body lotion, a 2022 calendar, Christmas hand painted ornament, and last but not least, Christmas socks. Boxes will vary according to personalization. Boxes can also be adjusted if Christmas is not celebrated.
Our December box is themed for Christmas. Christmas is about giving, and traditions and so we're including some locally made treats. We're also including an activity, some seasonal scented liquid hand soap, a 2023 calendar, and Christmas or winter themed items. Boxes will vary according to personalization. Boxes can also be adjusted if Christmas is not celebrated. (Image is sample of a few items they may receive)
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