Q: Once you pick a roast during set up, can you change your roast profile later? (I want to give this subscription as a gift and am unsure about the recipient’s roast preferences) Asked by Erin C., December 2019
Great question! Cratejoy has recently made it possible to change the Roast for a gift subscription. If they have any issues just email me and I can make the change for them if needed. Justin Rumley (Co-founder)
Q: If I subscribe to a monthly 2 bag could one of those bags be decaf?Asked by Maria R., November 2020
No answers yet! Be the first to help by adding an answer below.
Wonderful customer service. I was given an item that I didn't order and Gabriel Culiat delivered the correct item in a timely fashion. I highly recommend them
Great customer service!
Only one bag was delivered whereas i paid for 2 bags like each month.
Can you please revert back ?
Good coffee delivered right in time with our needs. As we grind our coffee beans prior to brewing, the unique plastic seal provides airtight container with quick access when it's time to brew.
I really enjoyed my first months coffee sample. The coffee was rich and smooth but not at all bitter like some coffees I drink. My first sip and I was in heaven. Absolutely delicious. Can’t wait to taste next month’s sample.
I am slowly becoming spoiled with Bell Lap coffees. They have to be the best coffees I have ever tasted, each cup as good as the one before and after. I lucked out when I chose this subscription.
The coffee is very good,with no lingering after taste.It has a mild flavor.Compares favorably with Starbucks Breakfast Blend, Medium Roast and Berres Brothers Awaken,Breakfast Blend
For an avid Espresso drinker this was a perfect gift.
It works well in my French Press and has a wonderful, caramel texture.
My mom has loved the coffee and she especially loves that we can change the type each month to try different styles.
I got a three month subscription for my dad at Christmas and he loves it! He enjoyed all three flavors! I decided to extend the subscription for another three months!
We have not received the first shipment
Hello Laura,
We have received your review and are so sorry to learn that you are unsatisfied.
We have reviewed your concern. We found that your order was shipped on December 22nd and was delivered on 12/31, as shown in the images below sent to your email account.
This has been an unprecedented time for the USPS, which has been out of our control. As the artisan roaster, and small family business, we want you to be happy! Is there anything extra that we can do for you?
Also, as a small, family business struggling to stay vital during Covid-19, please reconsider your 1-star online review as this is the first 1-star review we have received during our 4 years in business.
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