Q: Q: Trouble with order, paid for an annual subscription in Feb 2023. Have never received an order. Have tried multiple emails and tried to phone vendor. No response. Appears to be gone.Asked by Derek N., May 2023
Thanks for contacting Refersion support! We've received your message and will reply back as soon as possible.
In the meantime, please check out our help center for additional support resources.
Thank you.
Q: Trouble with my order, stopped receiving shipments after 2 deliveries. Paid upfront for 12 month subscription. I receive no responces when I have emailed asking for help through my account. Asked by Alex R., May 2023
Thanks for contacting Refersion support! We've received your message and will reply back as soon as possible.
In the meantime, please check out our help center for additional support resources.
Thank you.
Q: I have not received my box for the month of February and March, but my account was charged for six additional months. All forms of communication have not been answered and i canceled my subscription.Asked by Samuel O., March 2023
Thanks for contacting Refersion support! We've received your message and will reply back as soon as possible.
In the meantime, please check out our help center for additional support resources.
Thank you.
Q: Are the T-shirt Always plain or do you ever include grad OC tees?Asked by Amy G., September 2020
Hi Amy! Our shirts typically do not feature patterning, but we aim to mix between classic colors and bolder trends with every month of your subscription :) enjoy your basics and your day!
I CANNOT EXPRESS HOW UNHAPPY I WAS WITH THIS SUBSCRIPTION!!! I GOT HTE SAME BLUE SHIRT 3 TIMES, AND NEVER HAVE MY SETS MATCHED. I JUST RECEIVED YET ANOTHER BLUE SHIRT WITH PURPLE UNDERWEAR AND RED CHRISTMAS LOOKING SOCKS.. THEY LEAD YOU TO BELIEVE HTAT YOU ARE GETTING COORDIATING SETS, THEY LIE!! I WOULD NEVER BUY THIS AS A GIFT AGAIN. HIGHLY DISAPPOINTING AND THE PACKAGES DIDNT COME ON A CONSISTENT BASIS.. AGHH......
Items are high quality but I signed up on February for my subscription and didn’t receive anything until may.
I never received my February and March boxes. I was billed for an additional six months in February, though. I reached out through all their platforms and still have not heard back from anyone.
There is nothing to review I Received Nothing
Never received the box for my husband for Christmas, nor got any response back from the seller. I wish to have a refund. Very disappointing.
Never received order & have not been contacted as to why. I have no other option than to cancel my order. This was to be a Christmas gift for my grandson, I have already bought something else. Thank you
Update 5/1/23
I tried to cancel this subscription, no responce from anyone & have not received any refund. In January there were 2 shipments made, I presume for Jan & Feb. I thought fine, product seems quailty & the gift receiver was very happy. I thought that I would not purse canceling this subscription. Those have been the only 2 shipments made, I paid this subscription up front & in full, $192.50 & only received 2 shipments. Can someone please contact me.
I'm really disappointed with the customer service for this. I paid for 6 months and was sent 2 boxes for the first month, which were the same. I've contacted customer service for both Cratejoy and the seller multiple times with no answers and now I've ended up paying 6 months for 5 different boxes. I wouldn't use this subscription service again. The products are nice, but I know there are other companies out that actually care about their customers.
I have ordered basic for man previously it was perfect, this time I wanted XL shirt and large underwear but this seems impossible to achieve. We keep receiving XXL Shirts. I have emailed basic man 3 times, received the email saying you should get a reply in 2-3 business days, never received anything else. The phone number is unavailable. So disappointed.
Order this for somebody several States away. When finally shipped, the wrong sizes were sent. Contacted customer service no reply! Contacted 2 more times no reply. Contacted Cratejoy who finally was able to get the company to reply. Reissued new sizes. I sent an additional email no reply. Customer service is not responsive and will not respond to any issues problems or complaints. Warning!
I received the wrong size in both items shipped and have yet to hear back from customer support after it's been more than 3 full business days.
Pale yellow cotton crew-neck shirt Aqua performance boxer briefs Yellow & blue compression socks with aqua accent
Papaya cotton crew-neck shirt Stone grey performance boxer briefs with aqua accent Gray & papaya striped compression low-cut socks with aqua accent
Stone grey cotton crew-neck shirt Papaya performance boxer briefs with aqua accent Olive paisley compression socks with aqua accent
Cool blue cotton crew-neck shirt Neptune performance boxer briefs with aqua accent Neptune & grey texture compression socks with aqua accent
White cotton crew-neck shirt Light blue performance boxer briefs with aqua accent Indigo dotted compression socks with aqua accent
Black REPREVE fitted athletic shirt Winter moss performance boxer briefs with aqua accent Black ribbed compression socks with aqua accent
Cabernet REPREVE fitted athletic shirt Black performance boxer briefs with aqua accent White ribbed compression socks with black and cabernet accents
Heather charcoal REPREVE shirt Cabernet performance boxer briefs with aqua accent Heather charcoal compression socks with aqua accent
Blue Mirage REPREVE Shirt Mood Indigo Performance Boxer Briefs Heather Grey striped socks with aqua accent
Mood Indigo Cotton Crew REPREVE Shirt Black Performance Boxer Briefs White Athletic Short Crew Socks with Black Double Stripe and Aqua Accent
Neptune Crew Neck REPREVE Shirt Cotton Mood Indigo Performance Boxer Briefs Heather Charcoal and Mood Indigo Dot Socks with Aqua Accent
Cool blue cotton crew-neck shirt Stone grey performance boxer briefs with aqua accent Palm tree blue crew golf socks
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